Experience Archive

Internship work with live systems, real users, and real constraints.

This section focuses on client-facing internship work rather than concept projects. Each case study breaks down the objective, the technical and operational work completed, the risks identified, and the evidence captured during the engagement.

Case Study 01

Cybersecurity + Data Migration Support

A combined security, migration, and operations internship involving WordPress, subscriber hygiene, SEO continuity, bot-abuse reduction, admin hardening, and troubleshooting across two live client sites.

  • Reduced automated abuse against admin access and subscriber flows
  • Prepared migration work without triggering an unwanted subscriber email blast
  • Cleaned suspicious audience records and tightened operational controls
  • Extended customer follow-up automation on a live commerce site
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Case Study 02

WooCommerce + Mailchimp Reminder Workflow

An earlier internship focused on making a class reminder system work using the client’s existing e-commerce and email stack, while staying mindful of plugin limitations and business cost constraints.

  • Connected purchase data and class timing to reminder emails
  • Improved pre-class communication for customers
  • Worked through imperfect tooling to deliver something functional
  • Documented tradeoffs, edge cases, and maintenance realities
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Case Study 03

AI Data Annotation / RLHF Evaluation Role

April 2024 – September 2025 • NDA-covered remote role

In an NDA-covered AI evaluation role, I helped improve language-model quality through structured review, prompt work, safety evaluation, and output comparison. The work involved applying detailed guidelines, maintaining high-quality standards, and contributing feedback that supported model reliability.

  • Reviewed model outputs for instruction-following, summary quality, safety/compliance, and voice-recognition responses.
  • Performed AI safety review by identifying bias, harmful responses, and other quality or policy issues.
  • Generated and evaluated prompts used to train and assess model behavior.
  • Mentored new team members on prompt-generation practices and quality expectations while working remotely with minimal supervision.

Case Study 04

Client Website Development

Freelance / Independent Work

Alongside internship work, I have also built and supported client-facing websites, including paintingsbyfrancine.ca and other web projects focused on clean presentation, deployment, and usability.

  • Designed and developed a responsive portfolio website for paintingsbyfrancine.ca.
  • Handled front-end structure, styling, deployment, and live-site setup.
  • Used portfolio work to bridge web development, client communication, and operations support.
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